CleanNextWeek / FAQs
Questions? We Gotcha.
Common Questions
Are You Bonded & Insured?
Thank you for asking! It's very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.
Do I Need To Supply My Own Vacuum Or Cleaning Supplies?
Not at all! Our cleaning pros bring their own supplies and equipment to every appointment, so you don't need to provide anything. If you'd prefer we use a specific product you already have at home, just leave a note for your cleaner and they're happy to use it instead.
Are You Pet Friendly?
Absolutely, we love pets! Our cleaners are comfortable working around cats, dogs, and other household pets. If your pet is anxious around new people, or you'd like them kept in a specific room during the clean, just let us know in your booking notes.
Do I Need To Be Home For My Appointment?
No, you don't need to be home. Many of our clients provide entry instructions (a door code, lockbox, or key) so our cleaner can let themselves in and get started. Of course, you're always welcome to be home too if you'd rather meet your cleaner in person.
How Do I Book An Appointment In?
Booking is quick and easy through our app or website: enter your address, choose the size of your home and the type of clean you'd like, pick a date, and confirm. You'll get a confirmation right away with your cleaner's details.
How Long Does It Take To Book My Appointment In?
Most bookings take just a couple of minutes from start to finish. Once you've entered your home details and picked a date, you're set — no phone calls or back-and-forth required.
Everything Is Done Through The App? I Don't Need to Call or Email?
That's right — booking, rescheduling, and managing your appointments can all be done right in the app. If you ever need extra help, our support team is just an email away at support@cleannextweek.ca.
Using The App: Booking In Your Appointment
Why Can't I Choose a Specific Date For My Appointment?
We match you with the next available cleaner in your area to make sure your appointment is filled by someone reliable and nearby. This keeps quality high and wait times short — if a specific date matters to you, booking a little further in advance gives us more room to accommodate it.
Why Do You Need To Collect Information About My Home?
The details you provide — like square footage, number of rooms, and any extra areas — help us match you with a cleaner who has enough time booked to do a thorough job, and give you an accurate price upfront with no surprises.
What If I Don't Know The Exact Square Footage Of My Home?
No problem — a close estimate is all we need. You can use the square footage listed on your lease, mortgage documents, or a real estate listing, or simply give your best guess. Your cleaner can always adjust on-site if needed.
How Do I Count Full & Half Bathrooms In My Home?
A full bathroom includes a toilet, sink, and shower or tub. A half bathroom (or powder room) has a toilet and sink but no shower or tub. Count each room in your home that fits one of those descriptions when filling out your booking.
How Do I Rate The Cleanliness Of My Home?
This just helps your cleaner plan their time. If your home is in its usual everyday state, choose 'average.' If it's been a while since a deep clean, let us know so we can allow extra time to get everything spotless.
Can I Make Changes After I Have Booked My Appointment?
Yes, you can update your appointment details, reschedule, or add extra services right from the app up until shortly before your cleaner is scheduled to arrive. Just open your booking and make the changes you need.
Using The App: Your Cleaning Checklist
What Should I Put In My Personal Checklist?
Your checklist is a great place to note anything specific you'd like your cleaner to focus on — a messy kitchen, streak-free windows, extra attention in the bathroom, or areas to skip entirely. The more detail you give us, the better we can tailor your clean.
Using The App: Managing Your Appointment
How Do I Cancel My Appointment(s)?
You can cancel directly from the app — just open your upcoming appointment and select cancel. We ask for as much notice as possible so we can free up your cleaner's schedule for another client.
Billing & Payment
How Do I Pay For My Appointment?
Payment is handled securely through the app using the card you have on file, so there's no need to worry about cash or invoices on cleaning day. You'll be charged automatically once your appointment is complete.
Can I Get a Refund?
Your satisfaction matters to us. If something about your clean wasn't up to standard, reach out to our support team and we'll make it right — whether that's a re-clean or working out a fair resolution together.
Can I Tip The Workers Who Complete My Clean? How?
Tipping is always appreciated but never required. If you'd like to say thank you, you can add a tip for your cleaner directly through the app after your appointment is complete.
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