CleanNextWeek / FAQs
Thank you for asking! It's very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.
No. You are not required to provide any supplies, cleaning products, or a vacuum. Each of our team members is outfitted with over $1000 of professional grade tools and eco-friendly cleaning supplies. We got it covered.
We are! All the team members cleaning your home are comfortable with your furry friends. When using our app we even have a special section for pet data, where you can share information on each pet in your home along with any special instructions regarding their care while we are in your home. All of our cleaning products are eco-friendly and completely safe for pets!
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, come and go, or not be home at all! We will go over these preferences with you when you are booking your appointment in the app. The team members who clean your home are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
Everything is done through our app. If you haven't already done so you can use the links on our website to download our app from the App Store. After that, just follow the steps in the app!
If it's your first time booking with us it may take around 5 minutes. Any time after that and it should take less than a minute!
Correct! Everything is completely managed in our app. There is no waiting or manual review required.
You cannot select a specific date for your appointment, instead you select a date range. Every morning our system calculates the most efficient route from all available appointments based on the location of appointments to minimize travel time and gas usage. If your appointment is scheduled for that day a notification will be sent to you. This is one of the trade-offs we make to offer a service that focuses on lower prices. We encourage you to look at many of the other wonderful cleaning services out there if this does not work for you.
When you are booking in your appointment we will ask some questions about your home that will help us, and the team members who clean your home, visualize it better. It will also help us identify any questions we may have regarding the cleaning checklist you provide. This extra context helps us understand and deliver a better cleaning experience for you.
In the app we will ask you the approximate square footage of your home. If you don't know the exact value thats fine. Just give us your best guess! We use this information when reviewing the cleaning checklist you provide to us. It provides us with some extra context on when trying to estimate how long certain cleaning tasks should take. For example; the cleaning task "Vacuum floors" would take a lot longer in a 3000 square foot house than in a 1000 square foot house.
A half bathroom only contains a sink and a toilet. If your bathroom contains a shower or tub, we consider that a full bathroom. For this part of the process, please let us know the TOTAL number of bathrooms in your home. This helps us better understand and visualize your home and it will provide us more clarity when reviewing the cleaning tasks you had added to your checklist.
Good question! Different people have different ideas of what is clean or dirty. It helps if you follow the general guidelines below.
1 (Really Clean) - Your home, or the areas you want us to do, have been professionally cleaned in the past couple weeks.
3 (Clean) - Your home, or the areas you want us to do, have been fully detailed and cleaned by you in the past couple weeks.
5 (Average) - This tends to be your average home. You do a thorough clean every month or two and have done light cleaning (like vacuuming and dusting) on a weekly basis. Things like baseboards and doorframes aren’t kept up as often as you would like.
7 (Dirty) - Your home, or the areas you want us to do, aren’t cleaned that often. It has been over a few weeks since a vacuum has been used, and things like the baseboards and doorframes tend to be neglected.
9 (Really Dirty) - The home has rarely been cleaned. There is a buildup of dust and grime.
10 (Really, Really, Dirty) - If you have to rate your home a 10, we suggest that you look elsewhere. We are a general house cleaning company, and we do not clean things like human/pet waste, mold, rot, etc. We also do not assist in hoarding situations. We can do dirty - but we just want to make sure your home is within our scope!
Of course! You can make changes in the app to the information about your home, your cleaning checklist and your payment information anytime up until your appointment is actually started!
Anything you want! As long as it is related to general house cleaning duties and fits our employee safety policies, we'll work hard to get it done. Put the cleaning duties you dislike the most at the top of your list. This will ensure they get done. For example, if you hate dusting, put it first. If you don't mind vacuuming, put it last. If we don't have time to get to everything, you're only stuck with the tasks you kind of like anyway!
If we don’t fully understand the cleaning checklist you provide, we will personally reach out to you before your appointment to clarify. So go nuts!
In the app, navigate to the appointment you want to cancel. Scroll down to the bottom of any of the appointment pages and you will see an option to cancel. Please note that you will still be charged the full amount of your appointment if you cancel.
A valid credit card is required to book in an appointment. You will be asked for a credit card int he app when completing your booking. Your credit card may be authorized at the time of booking. It will be charged once the appointment has been completed.
Services are typically priced in a way to off-set anticipated refunds. Generally the majority of refunds are requested from a small number of customers, which is paid for by all other customers. In order to offer customers the lowest rates possible, we will not issue refunds for services provided. If you cancel an appointment you will be charged the full amount for the appointment. If you did not cancel an appointment and the appointment does not happen you will not be charged.
While tipping is never expected we do offer you the ability for you to tip the wonderful workers who complete your clean. You can do it the old fashion way by leaving cash at the appointment with a clearly identified note that the tip is for our workers. Also, you can text back to any of the notification text messages we send of your desire to leave a tip -just be sure to let us know how much. We can add the tip amount to your credit card bill. The employees who cleaned your home will always receive 100% of the tip you provide. If you tip via credit card payment we will cover the credit card transaction fees.
Thank you for asking! It's very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.
No. You are not required to provide any supplies, cleaning products, or a vacuum. Each of our team members is outfitted with over $1000 of professional grade tools and eco-friendly cleaning supplies. We got it covered.
We are! All the team members cleaning your home are comfortable with your furry friends. When using our app we even have a special section for pet data, where you can share information on each pet in your home along with any special instructions regarding their care while we are in your home. All of our cleaning products are eco-friendly and completely safe for pets!
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, come and go, or not be home at all! We will go over these preferences with you when you are booking your appointment in the app. The team members who clean your home are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
Everything is done through our app. If you haven't already done so you can use the links on our website to download our app from the App Store. After that, just follow the steps in the app!
If it's your first time booking with us it may take around 5 minutes. Any time after that and it should take less than a minute!
Correct! Everything is completely managed in our app. There is no waiting or manual review required.
You cannot select a specific date for your appointment, instead you select a date range. Every morning our system calculates the most efficient route from all available appointments based on the location of appointments to minimize travel time and gas usage. If your appointment is scheduled for that day a notification will be sent to you. This is one of the trade-offs we make to offer a service that focuses on lower prices. We encourage you to look at many of the other wonderful cleaning services out there if this does not work for you.
When you are booking in your appointment we will ask some questions about your home that will help us, and the team members who clean your home, visualize it better. It will also help us identify any questions we may have regarding the cleaning checklist you provide. This extra context helps us understand and deliver a better cleaning experience for you.
In the app we will ask you the approximate square footage of your home. If you don't know the exact value thats fine. Just give us your best guess! We use this information when reviewing the cleaning checklist you provide to us. It provides us with some extra context on when trying to estimate how long certain cleaning tasks should take. For example; the cleaning task "Vacuum floors" would take a lot longer in a 3000 square foot house than in a 1000 square foot house.
A half bathroom only contains a sink and a toilet. If your bathroom contains a shower or tub, we consider that a full bathroom. For this part of the process, please let us know the TOTAL number of bathrooms in your home. This helps us better understand and visualize your home and it will provide us more clarity when reviewing the cleaning tasks you had added to your checklist.
Good question! Different people have different ideas of what is clean or dirty. It helps if you follow the general guidelines below.
1 (Really Clean) - Your home, or the areas you want us to do, have been professionally cleaned in the past couple weeks.
3 (Clean) - Your home, or the areas you want us to do, have been fully detailed and cleaned by you in the past couple weeks.
5 (Average) - This tends to be your average home. You do a thorough clean every month or two and have done light cleaning (like vacuuming and dusting) on a weekly basis. Things like baseboards and doorframes aren’t kept up as often as you would like.
7 (Dirty) - Your home, or the areas you want us to do, aren’t cleaned that often. It has been over a few weeks since a vacuum has been used, and things like the baseboards and doorframes tend to be neglected.
9 (Really Dirty) - The home has rarely been cleaned. There is a buildup of dust and grime.
10 (Really, Really, Dirty) - If you have to rate your home a 10, we suggest that you look elsewhere. We are a general house cleaning company, and we do not clean things like human/pet waste, mold, rot, etc. We also do not assist in hoarding situations. We can do dirty - but we just want to make sure your home is within our scope!
Of course! You can make changes in the app to the information about your home, your cleaning checklist and your payment information anytime up until your appointment is actually started!
Anything you want! As long as it is related to general house cleaning duties and fits our employee safety policies, we'll work hard to get it done. Put the cleaning duties you dislike the most at the top of your list. This will ensure they get done. For example, if you hate dusting, put it first. If you don't mind vacuuming, put it last. If we don't have time to get to everything, you're only stuck with the tasks you kind of like anyway!
If we don’t fully understand the cleaning checklist you provide, we will personally reach out to you before your appointment to clarify. So go nuts!
In the app, navigate to the appointment you want to cancel. Scroll down to the bottom of any of the appointment pages and you will see an option to cancel. Please note that you will still be charged the full amount of your appointment if you cancel.
A valid credit card is required to book in an appointment. You will be asked for a credit card int he app when completing your booking. Your credit card may be authorized at the time of booking. It will be charged once the appointment has been completed.
Services are typically priced in a way to off-set anticipated refunds. Generally the majority of refunds are requested from a small number of customers, which is paid for by all other customers. In order to offer customers the lowest rates possible, we will not issue refunds for services provided. If you cancel an appointment you will be charged the full amount for the appointment. If you did not cancel an appointment and the appointment does not happen you will not be charged.
While tipping is never expected we do offer you the ability for you to tip the wonderful workers who complete your clean. You can do it the old fashion way by leaving cash at the appointment with a clearly identified note that the tip is for our workers. Also, you can text back to any of the notification text messages we send of your desire to leave a tip -just be sure to let us know how much. We can add the tip amount to your credit card bill. The employees who cleaned your home will always receive 100% of the tip you provide. If you tip via credit card payment we will cover the credit card transaction fees.
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