CleanNextWeek / Terms
Our team members do not complete work that is reasonably outside of the scope of 'general house cleaning services.' We do not clean biohazordous materials, human or pet waste, hoarded homes, pests or pest remains etc. We work hard and don't mind getting dirty, but we do have some limits.
Services are typically priced in a way to off-set anticipated refunds. Generally the majority of refunds are requested from a small number of customers, which is paid for by all other customers. In order to offer customers the lowest rates possible, we will not issue refunds for services provided.
You are able to cancel your appointment from within our app. In the event that you need to cancel your appointment you will still be charged for the full price of the appointemnt.
We require that you confirm ownership of a mobile number to book in an appointment. We will also send you automated SMS notifications related to the status of appointment(s) that you book in. We will not send you SMS messages for any other purpose unless there is a direct request from you stating otherwise.
All team members are covered by WCB, bonded and insured. To the protect the health and safety of our team members, we do not allow them to lift anything heavier than 35 pounds. If cleaning is required behind large furniture or appliances, please move them before the service appointment.
All field staff (employees that complete the house cleaning service) are required to submit a criminal record check before their training period has been completed. We do not and will not hire staff that have any record that may put our customers at risk (ex: theft & assault). Management reserves the right to employ team members if it is reasonable that the record in question does not pose a risk to our customers or if there has been a pardon for the record in question.